New Readers Press Technical Support

Online Orders

For assistance with placing an online order or accessing your online account, please contact customer service at nrp@proliteracy.org or 800-448-8878.

Digital Solutions

For assistance with your digital solutions, please access support information and FAQs at the product-specific links below or contact our digital support team at support@proliteracy.org. A team member will respond to your email within 24 hours on business days. If you need immediate assistance, call 800-448-8878.

• New Readers Press Online Learning

For user guides, FAQs, and technical support with New Readers Press Online Learning Pre-HSE, GED, HiSET, or TABE courses, click the product link and scroll down to the Additional Resources section of the page or email support@proliteracy.org for assistance.

• Learning Upgrade

For step-by-step directions on managing classes and learners and accessing reports in Learning Upgrade, click here for Learning Upgrade Support and Documentation or email support@proliteracy.org for assistance.

• EnGen

For step-by-step directions for getting started or managing classes and learners, access the Quick Start Guide and the User Guide for Voxy EnGen.

Learner Support

If learners are having trouble with their EnGen account, they can get help by using the live chat feature within the program or by contacting EnGen Learner Support at support@proliteracy.org or 800-448-8878.

Administrator/Instructor Support

If you are experiencing issues with your administrator or instructor accounts or with accessing the EnGen Command Center, contact New Readers Press at support@proliteracy.org or 800-448-8878.

• Leamos

For questions or technical assistance with Leamos, contact ProLiteracy at leamos@proliteracy.org or 213-262-8799.